Shipping Policy

What is the cost to ship my City Loo order?

All City Loo purchases placed through our website with a $200 or more value will ship for FREE to any continental U.S. address.  Orders under a $200 value will be sent using current standard shipping rates, with the cost for your order shown upon checkout. For international addresses, please contact the City Loo team at service@thecityloo.com for a shipping estimate. 

Can you ship to a PO box?

PO boxes in some areas may have limitations on deliveries. Please contact the City Loo team at service@thecityloo.com so we may help ensure your order arrives at your PO box or alternative address.

How long will it take to receive my order?

Please allow 5 to 7 business days for your order to arrive.
 

Return Policy

Making sure our customers and their cherished pets are thrilled with our quality products is an essential part of our company’s mission. If for any reason you have an issue with the City Loo, we’d really like to hear from you. Our City Loo team will be happy to work with you on resolving the situation in a timely manner.

Please note that we have a 30-day return policy, which means you will have 30 days after receiving your City Loo to contact us about anything that may be amiss. We recommend that you inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you’ve received the wrong item, so that we can evaluate the issue and make it right. Contact our team at service@thecityloo.com to notify us about any issues you wish to have addressed.

If you decide to return the City Loo, items sent back to us without first requesting a return will not be accepted. To start the return process, contact us at service@thecityloo.com and we’ll send you instructions on how and where to send your package. Please keep in mind that shipping fees will apply. 

Refunds

We will notify you once we’ve received and inspected the returned City Loo at our warehouse, and let you know if a refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.